Shipping & Returns
Wharfedale Australia ships to almost any address in Australia; however, some remote shipping destinations are restricted or do incur additional costs. For any order subject to addition shipping costs, Wharfedale Australia will contact you directly. Should you decline any additional shipping expenses, Wharfedale Australia will happily refund your purchase.
Wharfedale Australia does not ship outside Australia, nor do we ship to PO Boxes. Please notes that shipping restrictions do apply to some products. Please contact Wharfedale Australia if you are uncertain about any applicable shipping conditions pertaining to your order.
How is my order processed?
Order processing at Wharfedale Australia is subject to one business day and the stock availability of your purchase. Though unlikely, should for any reason your order be out of stock at the time of purchase, you will be contact by Wharfedale Australia the following business day. Wharfedale Australia customers are entitled to a full refund should they not wish to wait for out-of-stock items to arrive in the country.
Wharfedale Australia’s business days are between 9am and 5pm (AEST), Monday to Friday. Orders are not processed nor are they shipped on weekends or public holidays (Sydney).
How long will my order take to arrive?
Wharfedale Australia uses variety of courier companies to deliver orders, Australia wide. Shipping speed and deliver times vary between couriers and shipping locations. Therefore, shipping time is subject to the estimations provided by you’re courier. Once your order has been processed, you will receive an email notification with the courier’s corresponding web address and tracking details.
Wharfedale Australia is not responsible for lost or damaged packages either purchased on-line or by phone order. We do not accept responsibility for delays as a result of courier error or if you or someone nominated by you is not available to accept the goods.
What do I do in case I need to return a product?
Wharfedale Australia customers are advised to call our office before organising returned items. Local service agents or quicker, better solutions may be achieved by Wharfedale Australia staff members. You may return goods for an exchange, excluding any shipping and insurance charges, within a period of 7 days. However, in cases of exchange, an approval by Wharfedale Australia staff is necessary before any change of heart can be processed. No exchanges will be authorised after 7 days.
All merchandise purchased from Wharfedale Australia is sold in its original factory packaging – with varying exceptions for refurbished products – with all contents as supplied by the manufacturer. Merchandise can only be returned in original manufacturer's packaging, in the same condition as sold, with all literature/instructions/documentation and warranty cards.
If any of the above conditions are not met, Wharfedale Australia reserves the right to refuse the product return.
Wharfedale Australia is owned and operated by Audio Visual Revolution Pty Ltd”. As such, all transactions performed on Wharfedale.com.au are processed and actioned by Audio Visual Revolution Pty Ltd”.